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Return/Exchange Policy

Click here to view our Return/Exchange Policy

Receipt of Goods
All items are carefully packaged for shipping. If you are present when the package arrives, closely inspect the package. If it's damaged, don't accept it. UPS will return the shipment to us at no cost to you. Then please contact us, and we'll ship a new product.

After receiving the merchandise you notice that the item is damaged or defective, please contact our customer service department within 7 business days of receipt of the item. We'll ship a new product and have the damaged/defective one shipped back at no cost to you.

After receiving the merchandise you notice that the item is an incorrect item, please contact our customer service department within 7 business days of receipt of the item. We'll ship a new product and have the wrong one shipped back at no cost to you.

Please note: If we don't receive the damaged/defective or wrong item back from you within 30 days, we reserve the right to charge you for that item.

Cancellation Policy
On a majority of items, you may cancel any unshipped items without penalty.

There are a few items that go right into production and processing once the order is placed and cannot be changed or cancelled. This will appear in the "Please note" section on the item page of that particular item.

Policies for Individuals Under 18 Years of Age
No information should be submitted to or posted on the Fanatics Retail Group site by guests under 18 years of age without the consent of their parent or guardian. No information collected from guests under 18 years of age is used for any marketing or promotional purposes whatsoever, either inside or outside the Fanatics Retail Group site, except as explicitly stated during registration for contests or promotions. No one under 18 years of age is allowed to participate in contests and promotions.

Links to Other Sites
Users should be aware that when you are on a Fanatics Retail Group site, you could be directed to other sites that are beyond our control. There are links to other sites from our pages that take you outside our service. For example, if you "click" on a banner advertisement, the "click" takes you off the Fanatics Retail Group site. This includes links from advertisers, sponsors and partners that may use our logo as part of a co-branding agreement. These other sites may send their own cookies to users, collect data or solicit personal information. Always be aware of where you end up!

Fanatics Retail Group policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control, and is not to be applied in any manner contrary to applicable law or governmental regulation. We reserve the right at our discretion to make changes to this policy at any time.

General Terms and Conditions
Please read these terms and conditions carefully before using this site.

As used herein, the phrase "this Site" refers to Zubaz and other sites on the World Wide Web originating in the United States, which are owned and/or operated by Fanatics Retail Group By using this Site, you indicate your acceptance of these Terms & Conditions. If you do not agree to these Terms & Conditions, you have no right or license to access this Site and you should not do so.

Fanatics Retail Group reserves the right, in its sole discretion, to change, modify or otherwise update these Terms & Conditions at any time, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, updates or additions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on this Site, or by electronic or conventional mail, or by any other means by which you obtain notice thereof. Your use of this Site after such notice shall be deemed to constitute your acceptance of such changes, modifications, updates or additions.

Fanatics Retail Group may change, suspend or discontinue any aspect of the Site at any time, including the availability of any feature or content. Fanatics Retail Group may also impose limits on certain features and services or restrict your access to parts or the entire Site without notice or liability.

Use of Materials
Please read these terms and conditions carefully before using this site.

All materials published on this Site (including but not limited to articles, photographs, images, illustrations, audio clips and video clips) are protected by copyrights which are owned and controlled by Fanatics Retail Group or the party credited as the provider of the material. The entire contents of this Fanatics Retail Group site are also copyrighted as a collective work under the United States copyright laws, and the selection, coordination, arrangement and enhancement of such content are protected by copyright. You shall abide by all copyright notices and other restrictions contained in any material accessed through the Site. No material from this Site or any Web site owned, operated, licensed, or controlled by Fanatics Retail Group may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, noncommercial home use, and may print one hard copy of the material on this Site for your personal, noncommercial use, provided you keep intact all copyright and other proprietary notices. You acknowledge that you do not acquire any ownership rights by downloading or printing copyrighted material. Modification of the materials or use of the materials for any purpose other than personal, noncommercial use is a violation of the respective owners' copyrights and other proprietary rights. The use of any such material on any other Web site or networked computer environment is prohibited.

All trademarks, service marks, and trade names are proprietary to Fanatics Retail Group or the other designated owner of a posted mark. Elements of this Site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

Jurisdictional Issues
The Site is controlled and operated by Fanatics Retail Group from its headquarters in Niles, Illinois, United States of America. Fanatics Retail Group makes no representation that materials in the Site are appropriate or available for use in other locations. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

This agreement shall be governed by, construed and enforced in accordance with the laws of the State of Illinois, without giving effect to any principles of conflicts of law, except as to any provisions which may be governed by the laws of the United States, in which case the latter shall govern. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Chicago and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Enforceability and Termination of Agreement
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. These Terms & Conditions, together with any other terms, conditions or policies set forth elsewhere in this Site, constitute the entire agreement between you and Fanatics Retail Group in connection with your access and use of this Site.

Fanatics Retail Group may, in its sole discretion, terminate or suspend your access to all or part of this Site for any reason, including, without limitation, failure to comply with any of these Terms & Conditions. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under the terms of this agreement or otherwise. In the event of termination, you are no longer authorized to access or use this Site, and the restrictions imposed on you with respect to materials downloaded from this Site and the disclaimers and limitations of liabilities set forth in this agreement shall survive.

Disclaimer
Your access to and use of this Site is at your sole risk. If you are dissatisfied with any of the materials contained in this Site, or with any of these Terms & Conditions, your sole and exclusive remedy is to discontinue accessing and using this Site.

THE MATERIALS IN THIS SITE AND ALL DOWNLOADABLE SOFTWARE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Fanatics Retail Group AND ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEB SITE AND ANY AFFILIATED WEB SITE WITH WHICH IT IS LINKED. Fanatics Retail Group DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE CORRECTNESS, ACCURACY, OR RELIABILITY OF THE MATERIALS, INFORMATION, OPINION OR ADVICE PROVIDED IN OR FROM THIS SITE. Fanatics Retail Group DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

No Liability
To the fullest extent permitted by applicable law, Fanatics Retail Group and all officers, directors, owners, employees, agents, information providers, affiliates, licensors and licensees (all of the foregoing, collectively, the "Indemnified Parties") shall in no event be liable for any claims, charges, demands, damages, liabilities, losses, or expenses of whatever nature and howsoever arising, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if Fanatics Retail Group or the Indemnified Parties have been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Site or any Web site with which it is linked. You assume total responsibility for establishing such procedures for data backup and virus checking as you consider necessary.

You hereby agree to indemnify, defend and hold harmless Fanatics Retail Group and the Indemnified Parties from and against any and all claims, charges, demands, damages, liabilities, losses, and expenses of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by Fanatics Retail Group and the Indemnified Parties, directly or indirectly, by reason of any act or omission which you commit in breach of these Terms & Conditions (including but not limited to your obligations, representations and warranties contained herein) and any other terms and conditions or policies set forth elsewhere in this Site. You shall cooperate as fully as reasonably required in the defense of any claim. Fanatics Retail Group reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

Because you have acknowledged that, at its sole discretion and for any reason, Fanatics Retail Group may edit, refuse to post or to delete any Content that you post, in whole or in part, and may terminate or suspend your access to all or part of this Site, that you have granted (or warranted that the owner of such rights has expressly granted) to Fanatics Retail Group a royalty-free, nonexclusive, perpetual and irrevocable right and license to use, reproduce, modify, publish and distribute any Content that you post, such materials or incorporate such materials into any form or technology now known or later developed, and that you have waived any moral rights you may have in such Content, you hereby agree that if you unsuccessfully prosecute a claim against Fanatics Retail Group and/or any of the Indemnified Parties that arises from its exercise of its rights to edit, refuse to post or to delete any Content that you post, to terminate or suspend your access to all or part of this Site, to use its royalty-free, nonexclusive, perpetual and irrevocable right and license to use, reproduce, modify, publish and distribute any Content that you post, or seeking to recover for violation of your moral rights, you agree to reimburse Fanatics Retail Group and/or the Indemnified Parties for all costs of defending any such claim, including but not limited to any legal or other professional fees).

Registration/Subscription
As part of the registration process, you will select a password and a subscriber ID. You also have to give us certain registration information, all of which must be accurate and updated.

a. You may not (i) select or use a subscriber ID of another person with the intent to impersonate that person; (ii) use a subscriber ID in which another person has rights without such person's authorization; or (iii) use a subscriber ID that Fanatics Retail Group, in its sole discretion, deems offensive. Failure to comply with the foregoing shall constitute a breach of this Agreement, which may result in immediate termination of your account.

b. You shall be responsible for maintaining the confidentiality of your password, which you will not have to reveal to any representative or agent of Fanatics Retail Group

c. You shall notify Fanatics Retail Group at  service@zubazshop.com of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password or credit card information.

d. You may share your password and subscriber ID with others, but you are responsible for all usage or activity on your Fanatics Retail Group account, including use of the account by any third party authorized by you to use your subscriber ID and password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at Fanatics Retail Group's sole discretion, and Fanatics Retail Group may refer you to appropriate law enforcement agencies.

Images and Software Available on this Site
Any software that is made available to download from this Site, including any files or images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software"), is the copyrighted work of the indicated author of the Software ("Author"). Use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). An end user will be unable to install any Software that is accompanied by or includes a License Agreement, unless he or she first agrees to the License Agreement terms. The Author retains full and complete title to the Software itself and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse-engineer or otherwise disassemble the Software. Fanatics Retail Group MAKES NO WARRANTY AS TO THE QUALITY OF SUCH SOFTWARE INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Software from this Site is further subject to United States export controls. No software from this Site may be downloaded or otherwise exported or reexported into (or to a national or resident of) any country to which the U.S. has embargoed goods. By downloading or using the Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country.

Product Pricing and Order Fulfillment
Due to the large number of products we carry, occasionally errors occur in the pricing of our products. We do our best to prevent such instances, but in the event that this should occur we reserve the right to contact the customer prior to the item shipping and inform them of the price discrepancy. At this time the customer may decide whether they wish to pay the correct price or cancel their order. We reserve the right not to fill an order at any time for any reason.

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